Supplier Evaluation

AGB conducts a supplier evaluation report annually concerning 5 distinct parameters:
  • Price
  • Quality of Product
  • Response Time to Quote/Information Requests
  • Delivery Time
  • Technical Support

Each parameter is evaluated from 1 to 5 units and possesses an associated percentile that will allow us to calculate the supplier's annual performance.
 
Price 40%
Quality of Product 30%
Response Time to Quote/Information Requests 10%
Delivery Time 10%
Technical Support 10%


Performance Evaluation
 
Insufficient 1.0 - 3.0
Sufficient 3.0 - 4.0
Good 4.0 - 4.5
Excellent 4.5 - 5.0

Support / Co-financed by

Norte 2020 - Programa Operacional Regional do Norte Portugal 2020 União Europeia - Fundo Europeu de Desenvolvimento Regional
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In the event of a dispute, the consumer may use an Alternative Dispute Resolution Body:

CICAP – Tribunal Arbitral de Consumo
Rua Damião de Góis, 31, Loja 6, 4050-225, Porto
+351 22 550 83 49 / +351 22 502 97 91
cicap@cicap.pt

More information on Portal do Consumidor www.consumidor.pt